Country Pub Camping is committed to protecting your privacy in all your dealings with us:
when you contact us, visit our website, respond to a survey or promotion, subscribe to our website, purchase merchandise, review hotels or share your experiences with us.
Collection of personal information is undertaken when becoming a member of the website.
This information may be limited to email address and name. Other information will be required for shipping of purchases, which will include name, address and phone number
- We protect your details through malware protected computer security systems.
- We never share information about you with any other organisation beyond what is necessary to deliver the goods or services you have requested from us.
- You are welcome to review the information we hold about you.
We only collect personal information about you if it is necessary to supply you with your request or give you the access you need — for example, if you want to:
Subscribe to this website;
Respond to one of our promotional offers;
Purchase merchandise from us;
Share your experiences regarding a hotel or campsite;
Share a review with other website members;
Geolocation-based services, for example the interactive map;
User contact forms;
Cookies & Analytics;
We have not enabled Google AdSense on this site but may do so in the future
PayPal: All financial information is retained by PayPal, not by Country Pub Camping
Collection of information is undertaken by lawful and fair methods only.
We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act, the Freedom of Information Act 1982 (FOI Act), and only when it is necessary for or directly related to such purposes.
As a member, you are entitled to have access to:
- Be able to contact the website administration;
- Know what information is required and why we are collecting it;
- The personal information you have provided if you wish to review or edit it;
We will only collect personal information directly from you, the member.
Sensitive information is information that identifies an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.
Country Pub Camping will not request nor collect sensitive information about you unless you specifically choose to volunteer it in, for example, a review or contact regarding an experience or concern.
For site security purposes and to ensure that this service remains available to all users, we employ systems to monitor traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage. In the event of a police investigation, and pursuant to any required legal process, information from these systems may be used to help identify an individual.
Information you may choose to provide:
If you take part in an online survey the information collected is usually anonymous and is only used in the aggregated form unless we specifically tell you otherwise at the time of collection. You may always choose not to participate. All information gathered in this way is kept strictly confidential. Results , if shared, will be shared without identifying information
Where you give us information about your experiences with hotels or campsites which may be of interest to others when we publish articles on those topics. If we wish to use your experience and you have provided it to us in a private communication (letter, email, phone call,) we will always ask your permission before we publish it.
You always have the right to refuse or to request anonymity.
The quality and security of your personal information
We will take all reasonable steps to ensure the personal information we hold about you is relevant, accurate, complete and current.
Our customer records are protected by a range of security measures including malware scanning:
Personal information about former customers is retained for a period of time after the customer relationship ceases as required by law — for example, records of purchases may be retained for seven years
How your personal information is used and disclosed
We will not use or disclose or permit the use or disclosure of personal information that could be used to identify an individual except in the following circumstances:
When you purchase merchandise from Country Pub Camping, or enrol in a promotion or competition we will use the information you provide to deliver any information, goods and/or services you have requested. As an example, if you win a prize from an affiliated company your address will be given to them for shipping purposes only. As a prize-winner of any competition, your name only – no other identifying information – will be published in a post about the competition. If you do not wish your name to be published you must request anonymity or to use a pseudonym.
We do not sell, trade or otherwise transfer your personal information to outside parties
At times, Country Pub Camping may offer or test third-party products or services. These third-party sites have independent privacy policies. We accept no responsibility or liability for the content or any activities of these third-parties
How to check or correct your personal information
If you are a member or other customer of Country Pub Camping you may request access to your personal information on the database.
To see what personal information we hold on you, please write via the website contact form or email to: [email protected] requesting access: Please include the following details so that we can identify you:
Your full name and address as they appear in our records;
Your daytime phone number and email address (if applicable);
Recent purchases from us if your contact relates to purchases
How to update your details
To simply update your details you can:
Contact via the form on the website or email to [email protected]
You will need to give us sufficient information so that we can identify you – for example, your name, address and phone number
Email us at [email protected] or use the website contact form
Please include a daytime telephone number and email address where we can contact you.
If you are not satisfied with our handling of your complaint you can refer it to the Australian Federal Privacy Commissioner.
The central office of the Federal Privacy Commissioner is located in Sydney at: Level 8, Piccadilly Tower, 133 Castlereagh Street, Sydney NSW 2000. Contact details:
Privacy Hotline 1300 363 992 (for the cost of a local call anywhere in Australia, 9am–5pm EST on weekdays)
TTY 1800 620 241
Mail GPO Box 5218, Sydney NSW 1042
Fax 02 9284 9666
Email [email protected]
Please note: Complaints should be made in writing to the Federal Privacy Commissioner at the above address. If you need help to make a complaint, you can phone the hotline for assistance.